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Support / Contact us

This page gives you answers to frequently asked questions and issues that you could have about HamsterStory, by directing you if needed toward specific sections of the game help or some forum topics.

You will also be able to contact us about specific subjects:
- report a bug or a premz' or subscription purchasing problem ;
- offer a partnership ;
- join the HamsterStory team ;
- advertise on HamsterStory.

Please note that we can't answer all the individual help requests. If you are stuck in the game or you need help concerning some functions, please consult the game help or go to the forums.
  •  Question about the gameplay and the rodents.
  •  Question about the gameplay: certificates, jobs, coinz', premz', groups...
  •  Question about transactions between players.
  •  Question about the rodent challenges.
  •  Question about the fan club and the club Coinz'
  •  Question about your account and game.
  •  Question about the forums, message service, interactions between players.
  •  Question for partners and advertisers.
  •  Question from parents about game safety.
  •  Question about how the HamsterStory Club works.
  •  Problem with the purchase of premz' or the purchase of a subscription.